Terms & Conditions

Returns, Exchange and Warranty Policy

This policy applies to new and used car spare parts sold through the app within the United Arab Emirates, with due regard to consumer rights under the applicable laws.

1. Used Parts That Do Not Match the Order

If the buyer receives a used part that differs from the part ordered or described in the order, such as a different part number, type, or agreed specifications, the buyer is entitled to request a return or exchange within a maximum of two days (48 hours) from the date the part is received, provided that the buyer submits proof of the mismatch and keeps the part unchanged and free of any damage resulting from use.

2. Used Parts That Match the Order

If the used part matches the order and the agreed specifications, the warranty period is five (5) days from the date of receipt, to address defects or failure to operate that are covered by the agreed warranty, according to the nature of the part and the conditions of its use.

The warranty does not cover damage resulting from improper installation, misuse, modification, or tampering with the part after receipt, where it is established that the damage was caused by these reasons.

3. Used Engines and Transmissions

Used engines and transmissions (gearboxes) are covered by a warranty of fifteen (15) days from the date of receipt, in accordance with the warranty terms stated in the invoice or the product description.

The warranty covers the defects agreed to be covered. It does not cover damage resulting from incorrect installation, operation without the necessary oils or fluids, or misuse, where it is established that the damage was caused by any of these.

4. New Parts

A return of new parts may be requested within a maximum of six (6) days from the date of receipt, provided that:

• The part is unused and not installed on the vehicle.
• The part is in its original condition.
• The original packaging, wrapping, and accessories are present, if any.
• The invoice or proof of purchase is provided.

This condition does not apply to cases where the law requires acceptance of a return or exchange, or remedy of a defect, including defective or non-conforming products, in accordance with the applicable laws.

5. How to Submit a Return or Exchange Request

The buyer must follow these steps:

1. Contact customer service or the seller through the app.
2. Provide the order number and a photo of the part, explaining the reason for the return or exchange.
3. Attach photos or documents showing the mismatch or defect, when necessary.
4. Return the part for inspection according to the procedures specified by the app.

The request is reviewed and the case is verified before an appropriate decision is made regarding the return, exchange, or warranty.

6. Shipping and Return Costs

Responsibility for shipping and return costs is determined according to the reason for the return, the announced terms of sale, and the applicable laws of the United Arab Emirates.

7. Refunds

When a return is approved, the refund is made by the agreed method, taking into account payment procedures and the time required to process the refund.

8. User Responsibility

The user is responsible for verifying the vehicle details, chassis number (VIN), part number, and required specifications before purchase, without prejudice to the user's legal rights if the part does not match the description or the agreed specifications.

9. General Provisions

• The condition of the part, whether new or used, must be stated clearly before the purchase is completed.
• It is recommended to keep the invoice and proof of receipt.
• No provision of this policy may be interpreted as diminishing the consumer's legal rights.
• This policy is subject to the laws and regulations in force in the United Arab Emirates.